Hawaiian Shipping

This company may have been legit years ago but it's not anymore. Moved from Maui to the mainland (midwest) in September 2022 and didn't receive our things until January 2023, we were told it would take about 4 weeks. We shipped mostly boxes, no large furniture. My mom found this moving company after getting Mark's phone number from Jen when she called Pasha. I didn't know she was using Hawaiian Shippers until about a month in when I asked her why our things hadn't left Hawaii yet; my airtag showed our shipment on Oahu. We both tried calling and sending emails to get ahold of the company but they were unresponsive, our calls were all forwarded to the same voicemail box. My mom called Pasha to complain and immediately received a response back from Mark who was angry at her for contacting Pasha. He gave her his "personal number", she called about once a week to check on things and keep them moving. We called the police to file a report but didn't file anything as we waited and things started moving. We were told there was a pallet and a wooden crate that would be shipped to California and put on a truck from there. I followed my airtag on the train tracks to Chicago before it was put on a truck to go to its final destination, South Dakota. When it arrived the truck had only one pallet, which had been smashed so badly it couldn't be forklifted out of the truck. They unloaded all the boxes one at a time by hand. Large items were broken, cardboard boxes were smashed, all of the plastic boxes were broken some with large holes in the sides, the TV was smashed, and the dog kennel was destroyed. We are missing items, it seems someone stole straight out of our packed boxes. Origami desk, a Ukulele in its new case, a screwdriver, a bag of stickers, glass art pieces, a Nutribullet blender, spices, a projector, a small coach wallet that had about $20 in silver dollars and 50 cent coins, a giant abalone shell, and other sentimental items are completely missing. I thought we lost everything.

Move size: 2 Bedroom Home Service cost: $12922

I chose this company mainly because of Lizzie who took her time explaining the moving process to me. She was informative and took her time understanding what I needed. Since my items were in a Storage unit I was worried since I knew that I would not be present on move date. She promised me that everything will be fine and it was. Armando and his crew were amazing. All of my items arrived undamaged and on time. I am happy with this company and will recommend to family and co-workers. .

Service cost: $7000

In short no professionalism, no logistical capacity, they are brokers, but your stuff will get where it is going and they are cheaper than anyone else. 
Pros: Cheapest Company, shipment arrived before 45 days. 
Cons:
They are a broker do not let them lie to you!  This means they do not have direct control over the drivers coming to your house.  This caused me a huge issue when on the morning of my move date the driver did not show up.  I had to wait an extra day before my stuff was picked up.  This was a huge inconvenience and the $200 compensation they offered was not enough to cover the inconvenience.   
They are extremely unorganized. You can expect any problem that you may encounter to take a minimum of four phone calls before it is resolved.  You will need to call and tell them.  Call the next day to remind them.  Call the day of to make sure they changed it.  Finally, you will need to call again to remind them.  (This is not an exaggeration)  I needed to change my ship to location.  I sent an email and they did not respond.  (Contact 1)  I called and Kim and she told me the system was updated.  (Contact 2)  The day before my stuff was to arrive the delivery company told me the wrong address and I corrected him.  (Contact 3)  The day of the delivery they gave the wrong address.  (Contact 4).  This is just one example. 
You will need to keep up with your estimate and your moving number.  When they send you paperwork to complete, do not expect any of this to be filled in for you.  They are not professional nor organized enough to complete their section of the paper work.  They actually wanted me to sign a contract and the cost information was not filled in yet.  They also wanted a copy of my credit card front and back and my license.  You will need to be smart and know what information they need and what information they do not need.  Never give someone a copy of your credit card.  If you are shipping a car you will pay Matson directly for shipping your car.  When it comes to pay your bill they will want you to pay ½ when it is picked up and ½ when it is delivered.  It will likely be ½ of you entire quote.  You will need to remind them that you paid Matson directly.  (Don’t forget about that $100 deposit you made either. 
You can expect some of you boxes to be crushed and some of your stuff to be damaged.  I will likely be going through the claim process to get my damaged good replaced. 
I think it is important to note that the higher in the management chain you get the less English they speak.  I really don’t have a problem with people not speaking English, but it does make things rather difficult when the manager struggles to understand you and you will struggle to understand him. 
 
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Service cost: $4700

The worse shipping company ever. Before move day didn't send someone to see how much I was shipping. Wasn’t told I had to have my shipment packed and ready for them before their arrival. I had more than expected because of it. Was told my price would go up, but had to wait to get the bill. Tried calling the company and texted asking for an updated bill. No answer for 2 months, then out of no where I get a phone call saying I need to pay double my original price. David (the owner) threatened me multiple times saying he was going to auction my stuff if he didn’t get payment right away. Even after I said I need little time to come up with the extra amount since I haven’t heard from them in so long. Day of getting my stuff multiple things dropped and broken, mattress looked like they dragged it on their warehouse floor. I will NEVER recommend them. Need to learn how to be a professional company not a bully or con artist. Was not worth the price. Never signed a contract with them until they delivered then they forced me to sign it

Move size: 2 Bedroom Home Service cost: $12210

I contacted this company because they had good reviews. THEY ARE TERRIBLE! This company set up a move date and never came through. They never communicated or updated me on my move so I had to keep calling them to see what was happening with my move date, only to find out that no one was coming. They lied about the car transport verifying that they were coming and I only found out my car was never scheduled for pick up because I got tired of getting the runaround so went behind them and called myself. They pose as a legit business but they're not. I also found out that they're just a broker! So all they do is coordinate shippers for you; you can easily do a better job yourself. Save yourself the money and headache, go with a real business.

Service cost: $4000

I have had and am having a lot of issues with this company. I had household items, 2 cars and my motorcycle shipped with this company and we ended up with a damaged vehicle, damaged housewares, numerous delays, management won't do anything to rectify or compensate for the problems. Currently still waiting for my motorcycle which was supposed to be delivered along with our household items. Our household items had to be delivered two separate days because it was one mover dropping stuff off in the back of a little Ford Ranger. The company is trying to make me go pick up the vehicle at port even though I paid for door to door service and refuse to discount even though they wouldn't be fulfilling their contractual obligation. The other option they gave me they said would take another week even though the vehicle is already on island and would be transported by their "only mover on Maui" which means he'll have to load the motorcycle on the back of the ranger by himself.. In my field of work I meet a lot of people that potentially want to make the move to Maui as well and I'll be sure to let anyone moving here know to use a different company.

Move size: Partial Move Service cost: $5800

I used Hawaiian Shippers to move from Town to the Windward side and I was really impressed. I called a bunch of different companies to get quotes and they were by far the most professional and responsive. Their estimator met my wife at our home and did a full walk through to get an accurate idea of all the stuff we need to move. The estimator also explained how the whole process worked and what I could expect on the move day if we used them. The next day I had a detailed written estimate from them. After collecting estimates from other movers my wife and I agreed that Hawaiian Shippers was by far the most through and responsive and they were the ones we wanted to have move us. I booked the move with them and waited until the move day. Their office called us the day before our move and let us know that they would be arriving at our house between 9-10am. The movers showed up the next day at around 7:30am and got strait to work. All of the movers were dress professionally and very upbeat. The move went really smoothly, they handled our stuff really carefully and accommodated my wife's every request. Once they had all of our stuff loaded up in the truck we headed to our new residence. They offloaded the truck and re-setup all the beds and place all the furniture and boxes where we wanted it. All the guys in our moving crew awesome. We definitely use them again and have recommend them to our friends.I am glad I choose them.

Service cost: $1050

My move inside Hawaii was handled perfectly. These guys are quick and careful with great attention to detail.
They packed all my belongings and disassembled my furniture for my 2 bedroom apartment. They then reassembled everything at destination, paying attention to not harm the new place (taped over all the hallways and stairs during the move).
Overall, if I need to move again, I will definitely use these guys, plus recommend them to my friends. Nice to know there are reliable options out there.

Service cost: $1386

My husband and I have had an odd experience with this company. We hired Hawaiian Shippers at a cost of $5,600  to load our furniture for Maui, it was not worth this much but had a sentimental value. They were supposed to arrive at 8am instead they arrived at almost 2pm. Right away the main worker, asked us to sign papers which was $300 above our original estimate as they had not included the Christmas discount and sign for their included tip, my husband explained the original cost was over the agreed upon amount and he would not give a tip beforehand. We were promised 1,000 cubic feet, my husband who is a contractor and I along my neighbor saw there was not 1,000 cubic feet and said so to them.Also we boxed all our own belongs in 20 3X3 boxes which took me two full days, As they were 6 hours late and we were up at 5 am waiting on their arrival and finishing of organizing for them and at 8pmwe said we needed to go for dinner. Upon returning, there were still some items not loaded, we asked why they said no more room but would not show the packaging in the van, this avaricious man who spoke to us originally said don’t worry under the circumstances we have much more room in the back and implied to the three of us at no cost. Earlier he stated the truck was full! 15 minutes later he came back inside and said that his boss needs an additional 4,000 dollars in a form of a check, my husband refused and offered to remove the mattress’s out as they were only worth a few hundred dollars not $4,000 to be shipped.This same man said at this point he would have to charge an additional $1,000 to unwrap them. The quote said packing materials for the furniture was included but they would charge for boxes and boxing up which is why I bought and packed all our boxes. But on the bill at the end it charges $1092 for packing materials with a note saying price list attached and guess what…it isn’t of course!!My husband explained he would have to speak with the worker’s boss, the worker said he could not leave without a signed check my husband refused angrily,  the worker then said at least sign a card so that they could leave it was 10pm at this stage. My husband signed to get them off the property. He told this worker he would speak to their boss about this blackmailing adventure,  I nor my husband have not heard back from this company so far. We therefore had to cancel the card as our furniture was not worth the $5,600 let alone $10,400. Even after doing this we still have not heard from them so have no idea where our furniture is, we also have received no emails from them anymore confirming the receipt of our furniture and the online quote they forward you to has vanished from my emails. The odd thing is we hired Hawaiian Shippers who had excellent reviews, but all the paperwork say’s Hawaiian Van Lines who have terrible reviews such as this and I was going out of my way to avoid them. My husband now has  had to make an appointment with our attorney to try and resolve this odd extortion between these two companies. Has anyone else had similar experience?

Service cost: $5600

I had an EXCELLENT experience using Hawaiian Shipping to transport my car from Long Beach, CA to Honolulu, HI.  It was always easy to get a hold of a representative on the phone (no wait time, automatic messages, etc).  Everytime I called a real person picked up the phone and was able to answer my questions honestly and correctly without any run around.    I initially was planning to ship furniture and house hold goods, but my plans changed at the last minute.  The company did not give me any hassle for changing my plans and was able to give me a booking number for my car the SAME DAY I was planning to drop it off at the port.  Again, it was a last mintue decision and I called/emailed Kim first thing in the morning and she was able to help me out immediately.  The situation could have gotten ugly for me, but thankfully Hawaiian Shippers can excellent customer service and my car arrived in Hawaii just as promised (via a Matson shipping vessel). Thank you!  Mahalo!

Service cost: $1000

Let me give a little background. I recently purchased a project truck to rebuild. A 1967 Chevy pickup, but it was never my intention to purchase a completed vehicle. I wanted to rebuild it myself, after looking for almost a year, I started looking at mainland areas where I knew ports were. I looked for a truck that was running to make shipping easier. However a 67 year old truck can have a very liberal definition of "running". As it turns out the parking brake did not engage fully when it arrived at the port through my shipper. Matson would not accept the vehicle so the shipping company moved it down to San Diego from LA to ship with Hawaiian Shippers. The next ship was already filled so it had to wait for the following shipment, but Hawaiian Shippers accepted it as a non-op as it was. A month later it finally arrived (no fault of Hawaiian Shippers they were actually 3 days early).
 
When I arrived to pick up the truck, the battery had died in shipment, and David was kind enough to give me a jump, and even helped me while we got it turned over even though the starter was being difficult. 
 
There are those people that you get the chance to meet at a company that really sell it for you. David is one of those, I will make sure Hawaiian Shippers is our first choice the next time we ship anything either way. Thank you !!

Service cost: $1290

My experience with this company is in complete discordance with almost every other review I've been able to locate, which makes me question the validity of the reviews. I've never encountered so much unprofessionalism and horrible customer service in my life and I've moved to Europe and back. Initially, my encounter with Lizzie, the online service representative, was great. She was very helpful and able to answer my questions. The estimate seemed reasonable and I signed an agreement. After that, it's all downhill and I've never heard from Lizzie again. I set up a pickup date for household furnishings that would furnish a 2 bedroom apartment. The day before they were due to arrive, I was contacted by the company to see if I could postpone until the following week as they hadn't secured a moving truck in my area red flag #1. I said I was willing to postpone for a discount as that meant I would have to reschedule other moving tasks, but otherwise I expected them to arrive the following day. They weren't willing to offer a discount and said they would be at my house at 8 am. They didn't arrive until 2 pm, and two local moving companies showed up to do the job red flag #2 after deciding on a local crew, the dispatcher, David, decided the estimate wasn't correct and the final cost to ship my things to the Big Island would almost double to $6814.50! RED FLAG #3..but of course, I'm already committed to the rest of the moving process and plane tickets were bought and paid for by this time and I had no time to locate a different company, right? That's how they screw ya..so I reluctantly agreed as I had only budgeted for about $4500 (knowing it would most likely be a little more than the estimated $3895) and ended up having to open a couple more credit card accounts. David estimated my belongings would arrive in 3-4 weeks, which was great for us. After that, our things disappeared and it's been 2 months now..I first tried emailing Lizzie but got no response. I then called and was told they didn't know where my things were and would have to call me back, which they never did. When I finally got a hold of David, 6 weeks had gone by and he informed me that my things hadn't left the mainland yet and it would be another 2-3 week..no apology, no offer of a discount..I had sent my vehicle with a different moving company from the same port 2 weeks after David and his crew had picked up our furniture, and the vehicle arrived 9 days after I dropped it off at the port! I finally received a phone call a couple of days ago from them letting me know my shipment is finally on the island! Such great news, right? They wanted to set up delivery for yesterday, but I was out of town, so we agreed on today. I was told the delivery crew would call me yesterday to set up a time and guess what? Yup, they never called. I again called the office this morning, the lady who answered the phone couldn't locate my order at all and was going to try that "I'll call you back" stuff again, but I convinced her to go find someone who knew how to use a computer (if they have one). This second employee told me that the container had arrived at the port but hadn't been released and he had no idea why or when that would happen..I asked why they had told me it would delivered today if they couldn't even get to the container at all and never got a clear answer. I asked for the name of his supervisor and was told it was David. I then asked for the name of David's supervisor and the employee didn't know..he said he would have to check on when the container would be released and call me back in an hour..it's been 6 hours now. Throughout this whole ordeal, I've only ever gotten one apology from a nice but relatively clueless office girl..Most of the time I only received excuses and false promises, and not once has anyone offered to provide a partial refund. I'm not holding my breath that my belongings are even in the container locked in the port..I think they've been lost or stolen and that I'll probably never see them again, most of them family heirlooms that had survived two World Wars..I've filed a complaint with the Better Business Bureau and my credit card, and will be in contact with a lawyer next week to go over the process for filing a claim maybe one day my belongings will miraculously appear.
I'm not sure why my experience has been so different from everyone else's, but I only noticed one other poor review on this site, which is suspicious usually people don't bother posting positive reviews. I also noticed that nobody from the company ever bothered to respond to that negative review either..

Service cost: $6815

I was speaking to a rep there who seemed to be very good. She was friendly and helpful. However the date that she told me to be there that my stuff would go out never happened. I got there that morning. Everything seemed chaotic. I was asked to sign a blank contract. Then I was told that the price given to me and told to me by the rep did not include my car. I had asked this question over and over and was told it was all included. I was in tears. Another lady called go reprimand the other woman they said they would "handle" it. I would think the manager would offer an apology or something all I got was " we talked to her".
I have called this company to inquire about my belongings. I was told it would be a week from original date then another week then no answer for many days. Finally they tell me it shipped. Getting answers from them is like pulling teeth. I have NO idea where my stuff is but from what matson said there is no customs in Hawaii to go through. I have gone ahead and reported this company to the appropriate people BBB included and will not stop including legal action until my stuff is returned to me in the condition I left it in.
They are unorganized. Some are very rude. Unprofessional. They do NOT communicate with you at all! And if they do its small sentences that don't make any sense. You are just a number to them. Pay the extra money and go with a legit company. I will not stop until I get answers and my belongings!
Just don't it's not worth it.

Service cost: $2024

I would never recommend Hawaiian Shippers. First they didn’t schedule the correct date amd then argued with me about what was scheduled. The day of the move they called 2 times to say they’d be there in an hour. At 7:00 pm they finally showed up. Then up charged me over $10,000 from the original estimate. Or they could only take 10% of my items. Finally, I cancelled my move and they were so rude- they truly didn’t want to do the move and it was probably best. I would have likely not seen my items ever again. I did have several witnesses to how horrible this whole day was. Do NOT use Hawaiian Shippers!!

Move size: 2 Bedroom Home Service cost: $17000

We paid Hawaiian Shippers to move our belongings from Oahu to Florida. Koa Movers arrived to pack up our goods, not Hawaiian Shippers. Koa Movers, no complaints about their crew. Our goods were shipped 3-27-21, we have been in Florida since 5-9-2021 and we still have none of our belongings (it's been 16 weeks since we shipped our belongings, we were told it would take 6-8 weeks to deliver. There are ZERO updates about our order and it's now IMPOSSIBLE to get in touch with Mark, David or anyone else now, it's like they're screening our calls (no one answers any of the numbers we call) and they don't respond to our emails anymore (we have e-mailed several times over the past couple months asking for updates). We have left multiple messages for Mark and David a neither of them have called us back (we're going on a month now of no word from Mark). We were told our goods were in Missouri a month a half ago and our goods would be arriving in a week. I called 2 weeks ago for an update (spoke with Jen) and was told our goods were back in CA. and "should be" heading to Florida at the end of July. Their website says our satisfaction is their priority, NO IT ISN'T. This has been the worst moving experience we have ever had and I will never recommend Hawaiian Shippers to anyone. Don't ignore these complaints against this company like we did, we thought we'd give them a chance and boy were we foolish to do that.

Move size: 2 Bedroom Home Service cost: $4800

We shipped 2 vehicles and household goods. The first vehicle to be shipped went from Oahu to Los Angeles with no problem. The second vehicle was shipped to Texas. We called several times wondering what the status was and how much longer it would take when it was one week past when we expected it in Texas. I finally called Matson myself and found out that it had been available for pick up for 4 days already and Hawaii shippers hadn't arranged a trucker. After several days waiting to hear that a trucker was found we instead got a call from the driver that he would be here in an hour and we needed to have $1,000 CASH to take the car. No notice that it had even left LA and we had to scramble to find a bank to get the cash from. The household goods they kept telling us for weeks it was "stuck in a bottleneck in LA waiting for inspection. They didn't know we had an air tag in a box and they just lied to us repeatedly. Our things are about 6 weeks late now and there's no update on the air tag. We shipped in June and as far as we know it's never left Oahu. Do not use this company.

Move size: 4 Bedroom Home Service cost: $15000