Hawaiian Shipping

This company may have been legit years ago but it's not anymore. Moved from Maui to the mainland (midwest) in September 2022 and didn't receive our things until January 2023, we were told it would take about 4 weeks. We shipped mostly boxes, no large furniture. My mom found this moving company after getting Mark's phone number from Jen when she called Pasha. I didn't know she was using Hawaiian Shippers until about a month in when I asked her why our things hadn't left Hawaii yet; my airtag showed our shipment on Oahu. We both tried calling and sending emails to get ahold of the company but they were unresponsive, our calls were all forwarded to the same voicemail box. My mom called Pasha to complain and immediately received a response back from Mark who was angry at her for contacting Pasha. He gave her his "personal number", she called about once a week to check on things and keep them moving. We called the police to file a report but didn't file anything as we waited and things started moving. We were told there was a pallet and a wooden crate that would be shipped to California and put on a truck from there. I followed my airtag on the train tracks to Chicago before it was put on a truck to go to its final destination, South Dakota. When it arrived the truck had only one pallet, which had been smashed so badly it couldn't be forklifted out of the truck. They unloaded all the boxes one at a time by hand. Large items were broken, cardboard boxes were smashed, all of the plastic boxes were broken some with large holes in the sides, the TV was smashed, and the dog kennel was destroyed. We are missing items, it seems someone stole straight out of our packed boxes. Origami desk, a Ukulele in its new case, a screwdriver, a bag of stickers, glass art pieces, a Nutribullet blender, spices, a projector, a small coach wallet that had about $20 in silver dollars and 50 cent coins, a giant abalone shell, and other sentimental items are completely missing. I thought we lost everything.

Move size: 2 Bedroom Home Service cost: $12922

I chose this company mainly because of Lizzie who took her time explaining the moving process to me. She was informative and took her time understanding what I needed. Since my items were in a Storage unit I was worried since I knew that I would not be present on move date. She promised me that everything will be fine and it was. Armando and his crew were amazing. All of my items arrived undamaged and on time. I am happy with this company and will recommend to family and co-workers. .

Service cost: $7000

In short no professionalism, no logistical capacity, they are brokers, but your stuff will get where it is going and they are cheaper than anyone else. 
Pros: Cheapest Company, shipment arrived before 45 days. 
Cons:
They are a broker do not let them lie to you!  This means they do not have direct control over the drivers coming to your house.  This caused me a huge issue when on the morning of my move date the driver did not show up.  I had to wait an extra day before my stuff was picked up.  This was a huge inconvenience and the $200 compensation they offered was not enough to cover the inconvenience.   
They are extremely unorganized. You can expect any problem that you may encounter to take a minimum of four phone calls before it is resolved.  You will need to call and tell them.  Call the next day to remind them.  Call the day of to make sure they changed it.  Finally, you will need to call again to remind them.  (This is not an exaggeration)  I needed to change my ship to location.  I sent an email and they did not respond.  (Contact 1)  I called and Kim and she told me the system was updated.  (Contact 2)  The day before my stuff was to arrive the delivery company told me the wrong address and I corrected him.  (Contact 3)  The day of the delivery they gave the wrong address.  (Contact 4).  This is just one example. 
You will need to keep up with your estimate and your moving number.  When they send you paperwork to complete, do not expect any of this to be filled in for you.  They are not professional nor organized enough to complete their section of the paper work.  They actually wanted me to sign a contract and the cost information was not filled in yet.  They also wanted a copy of my credit card front and back and my license.  You will need to be smart and know what information they need and what information they do not need.  Never give someone a copy of your credit card.  If you are shipping a car you will pay Matson directly for shipping your car.  When it comes to pay your bill they will want you to pay ½ when it is picked up and ½ when it is delivered.  It will likely be ½ of you entire quote.  You will need to remind them that you paid Matson directly.  (Don’t forget about that $100 deposit you made either. 
You can expect some of you boxes to be crushed and some of your stuff to be damaged.  I will likely be going through the claim process to get my damaged good replaced. 
I think it is important to note that the higher in the management chain you get the less English they speak.  I really don’t have a problem with people not speaking English, but it does make things rather difficult when the manager struggles to understand you and you will struggle to understand him. 
 
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Service cost: $4700

The worse shipping company ever. Before move day didn't send someone to see how much I was shipping. Wasn’t told I had to have my shipment packed and ready for them before their arrival. I had more than expected because of it. Was told my price would go up, but had to wait to get the bill. Tried calling the company and texted asking for an updated bill. No answer for 2 months, then out of no where I get a phone call saying I need to pay double my original price. David (the owner) threatened me multiple times saying he was going to auction my stuff if he didn’t get payment right away. Even after I said I need little time to come up with the extra amount since I haven’t heard from them in so long. Day of getting my stuff multiple things dropped and broken, mattress looked like they dragged it on their warehouse floor. I will NEVER recommend them. Need to learn how to be a professional company not a bully or con artist. Was not worth the price. Never signed a contract with them until they delivered then they forced me to sign it

Move size: 2 Bedroom Home Service cost: $12210

I used Hawaiian Shippers to move from Town to the Windward side and I was really impressed. I called a bunch of different companies to get quotes and they were by far the most professional and responsive. Their estimator met my wife at our home and did a full walk through to get an accurate idea of all the stuff we need to move. The estimator also explained how the whole process worked and what I could expect on the move day if we used them. The next day I had a detailed written estimate from them. After collecting estimates from other movers my wife and I agreed that Hawaiian Shippers was by far the most through and responsive and they were the ones we wanted to have move us. I booked the move with them and waited until the move day. Their office called us the day before our move and let us know that they would be arriving at our house between 9-10am. The movers showed up the next day at around 7:30am and got strait to work. All of the movers were dress professionally and very upbeat. The move went really smoothly, they handled our stuff really carefully and accommodated my wife's every request. Once they had all of our stuff loaded up in the truck we headed to our new residence. They offloaded the truck and re-setup all the beds and place all the furniture and boxes where we wanted it. All the guys in our moving crew awesome. We definitely use them again and have recommend them to our friends.I am glad I choose them.

Service cost: $1050

My move inside Hawaii was handled perfectly. These guys are quick and careful with great attention to detail.
They packed all my belongings and disassembled my furniture for my 2 bedroom apartment. They then reassembled everything at destination, paying attention to not harm the new place (taped over all the hallways and stairs during the move).
Overall, if I need to move again, I will definitely use these guys, plus recommend them to my friends. Nice to know there are reliable options out there.

Service cost: $1386

My husband and I have had an odd experience with this company. We hired Hawaiian Shippers at a cost of $5,600  to load our furniture for Maui, it was not worth this much but had a sentimental value. They were supposed to arrive at 8am instead they arrived at almost 2pm. Right away the main worker, asked us to sign papers which was $300 above our original estimate as they had not included the Christmas discount and sign for their included tip, my husband explained the original cost was over the agreed upon amount and he would not give a tip beforehand. We were promised 1,000 cubic feet, my husband who is a contractor and I along my neighbor saw there was not 1,000 cubic feet and said so to them.Also we boxed all our own belongs in 20 3X3 boxes which took me two full days, As they were 6 hours late and we were up at 5 am waiting on their arrival and finishing of organizing for them and at 8pmwe said we needed to go for dinner. Upon returning, there were still some items not loaded, we asked why they said no more room but would not show the packaging in the van, this avaricious man who spoke to us originally said don’t worry under the circumstances we have much more room in the back and implied to the three of us at no cost. Earlier he stated the truck was full! 15 minutes later he came back inside and said that his boss needs an additional 4,000 dollars in a form of a check, my husband refused and offered to remove the mattress’s out as they were only worth a few hundred dollars not $4,000 to be shipped.This same man said at this point he would have to charge an additional $1,000 to unwrap them. The quote said packing materials for the furniture was included but they would charge for boxes and boxing up which is why I bought and packed all our boxes. But on the bill at the end it charges $1092 for packing materials with a note saying price list attached and guess what…it isn’t of course!!My husband explained he would have to speak with the worker’s boss, the worker said he could not leave without a signed check my husband refused angrily,  the worker then said at least sign a card so that they could leave it was 10pm at this stage. My husband signed to get them off the property. He told this worker he would speak to their boss about this blackmailing adventure,  I nor my husband have not heard back from this company so far. We therefore had to cancel the card as our furniture was not worth the $5,600 let alone $10,400. Even after doing this we still have not heard from them so have no idea where our furniture is, we also have received no emails from them anymore confirming the receipt of our furniture and the online quote they forward you to has vanished from my emails. The odd thing is we hired Hawaiian Shippers who had excellent reviews, but all the paperwork say’s Hawaiian Van Lines who have terrible reviews such as this and I was going out of my way to avoid them. My husband now has  had to make an appointment with our attorney to try and resolve this odd extortion between these two companies. Has anyone else had similar experience?

Service cost: $5600